Market Studies References


Market Studies References

Electronic Health Users and Patients Satisfaction Survey in Jordan

Hakeem as a prime operator for the  automation of the of the public sector hospitals and health care centers in Jordan, hired Dajani Consulting to assess the users and patients satisfaction with the current management information system “Hakeem” applied in more than 100 sites. The research team of Dajani Consulting was able to collect data from 5000 users and patients at 18 sites to measure the overall satisfaction level of end users and patients with the automated system. The study aims at informing “Hakeem” decision makers on the challenges and impediments of using such program, and the expectations of the end users and patients.

Data collection on qulaity of health services throughtout Jordan

As Dajani consulting was contracted by the World Bank to conduct a survey on quality of health services for the public sector . The objective of this assignment is to collate data on the quality of Primary Health Care services in Jordan through the use of pre-designed instruments and tools designed by World Bank team in order to generate and disseminate knowledge on the relationship between accountability mechanisms and quality of health service delivery to inform the Government of Jordan on potential policy options to further strengthen service delivery in the health sector.  

Foreign Investors Motivation in Oman

Dajani Consulting conducted for the World Bank a field survey of the foreign investors in Oman, with the purpose of assessing foreign investors satisfaction and perception of the main motives which drove their decision to invest in Oman . The selected investors represent the industrial and services sectors. The study consisted of selected samples of 100 enterprises based in Muscat , Salalha and Sohar areas .

Technical Assistance to the design and implementation of ICA Oman

Due to previous experience, Dajani Consulting was contracted by the World Bank to assist the National Center for Information and Statistics (NCIS) in Oman to prepare, plan and implement the 2014 Investment Climate Assessment (ICA), since the last ICA conducted in Oman was in 2003. The company provided economic consultant and survey manager to help NCIS in developing sampling frame, selecting the 500 enterprises sample based on the methodology of Enterprises Survey by the World Bank, translate and finalize the survey questionnaire, train the enumerators, create data entry frame and contribute to the field work supervision and progress follow up. The assignment included missions to Muscat – Oman as well as continuous support from Dajani Offices in Amman.

Sample Verification for Competitiveness index survey

The USAID Jordan Competitiveness Project (JCP) assigned Dajani Consulting to prepare an up-to-date valid list of enterprises operating in certain economic activities (Clean Technology, ICT, Health & Life Sciences), and classify them according to ISIC ver. 4 as well as other criteria. The database should also be user-friendly so that the information can be easily accessible and retrievable by USAID/JCP officers and consultants. For this purpose, Dajani Consulting provided a team of survey professionals in addition to a fully-equipped call center with trained call agents. Special questionnaire and data entry frame were developed and used in the survey.

Satisfaction Survey- Land Transport Public Services

Land Transport has contracted Dajani Consulting to assess the quality of the public transportation services in Jordan. Our research study has utilized highly structured questionnaires that required respondents to select from responses which are located by using six point Likert scales. Research variables were picked according to what appears in the literature. The questionnaires we applied on 2000 customers in 12 governorates. The statistical methods used to analyze the research data and to test the stated hypotheses are all parametric tests, namely; descriptive statistics, reliability, correlations and simple and multiple regression analysis.

Yalla Watheefa – Documenting Labor Market Dynamics in Jordan

As a follow up to the Jordan NOW wage subsidy voucher and soft skills training pilot project and the Jordan NOW 2.0 screening and matching pilot project, the World Bank assigned Dajani Consulting to study and evaluate (a) shortages on the demand side of the labor market across a variety of sectors and (b) educated youth’s reservation wage and willingness to pursue available jobs. Therefore, World Bank hired Dajani Consulting to collect monthly employment data from a sample of firms in Amman and to manage an experiment to document the job search process of educated youth in Amman. The project included updating of listing information of previous participants in employment programs, as well as listing newly-graduated college and university students to take part in the “Yalla Watheefa” experimental project. During the project, a large team of project managers, supervisors and field researchers surveyed more than 500 firms for 6 months to collect employment and recruitment data. The researchers also matched between the vacancies announced by 40 companies and the job preferences of more than 2500 graduate. Latest electronic data collection technology was used to control the quality of the collected data.

Jordan Business Enabling Environment Survey – WORLD BANK ,IFC , EBRD and EIB

One of the support activities of the World Bank is the improvement of private business enabling environment. Within this context, World Bank has contracted Dajani Consulting to survey Jordan business enabling environments for 600 Jordanian establishments in the survey. The survey focused on infrastructure, sales and suppliers, degree of competition and innovation, applicable laws and regulation for investments, business- government relationship, availability of financing, labor, export support services, investments constrains, productivity, competitiveness, and operational expenses. The results of the survey will used by the World Bank and its partners to prepare an future intervention for SMEs.

Interventions in Literacy and Numeracy Skills for the Early Grade education in schools

As Dajani Consulting have completed the National Literacy and Numeracy survey in Jordan to assess the reading and math skills at early grade education, Dajani Consulting was contracted by RTI to facilitate and manage the interventions phase resulting from the survey recommendations, to improve the reading and math skills among early grade students at public schools of the Ministry of Education (MoE). The project involved TOT for teacher on the modern teaching techniques of reading and math, as well as curriculum development and other activities. Dajani Consulting coordinated with RTI for the deployment of several education experts, and arranged the workshops and meetings with MoE.

Housing Bank

 In an efforts to improve customer care unit at the Housing Bank for trade and Finance , the bank has contracted Dajani Consulting to carry out customer satisfaction of 25 major branches of the bank . The study main focus is measure the customer satisfaction of current clients and suggests means to improve the satisfaction level. Over 1000 questionnaires was used to measure level of customer satisfaction.

Market study on the Motorcycle products - Ghabour Auto -EGYPT

Due to increase usage of Motorcycle in Jordan , Ghabour Auto the Middle east dealer for Bajaj Motorcycle wanted to measure our the demand for motorcycles in Jordan with particular emphasis on model they sell as a potential export market for Bajaj Motorcycle. Dajani Consulting provided a market study of the demand for the motorcycles in the Jordanian market. Also , Dajani present the current situation of the product through covering the market from three perspectives which are the import/export trends; current supply; and current and potential demand by analyzing the factors and reasons behind the limited usage of the motorcycles in two main sectors which are the commercial and the households sectors.

Market Research – Private Hospitals Association (PHA) / USAID ( SABEQ) program

As Jordan is becoming a regional center for medical treatment, the private hospital association wanted to expand its operations to cater for the needs of its hospitals members. The objectives of this project is a market research of members, ex-members and non-members and Sector profile study to build an information database about specializations, facilities, departments, capacity and capabilities of private hospitals and Business plan.

Quick Reaction Survey in Jordan - World Bank

Dajani Consulting was contacted by the World Bank to carry out a survey of Jordanian private sector firms representing different economic sectors including industry and service as the world economic crises has taken a tool on the economy. Due to this , The World Bank wanted to measure out the level of effect of the World economic crises on privately owned enterprises in Jordan. The study included collecting data that would help in measuring the extent of effect of the Global Financial Crises on the Jordanian economy (the level of the effect on labor demand, sales, exports, productivity and financial status).

Baseline Survey on Expanding Employment Opportunities through Development of SMEs - JICA

As a Part of the SME development scheme for Small and Medium size enterprises in Jordan is to provide technical assistance and easier accessibility to financing for the private sector, JICA has contracted Dajani Consulting to conduct Baseline Survey to collect information about both SMEs and support programs, to assist JICA in deciding the proper approaches to be followed when launching a technical assistance or financial support programs for SMEs, targeting potential sectors in the market.  The Survey cover all of the existing SMEs support programs, projects and organizations, in addition to a sample of SMEs benefiting from these programs, also the potential sectors to identify their development needs.

Market Survey on the technical needs from companies in Jordan – UNICO Consulting / JICA

Dajani consulting was contracted to carryout survey on a sample of industrial workshops as a part of JICA intervention to reform the vocational training system in Jordan. The study was to conduct an evaluation the level of gained skills from the vocational training. The study aimed at finding the level of satisfaction from the private sector point of view with skills gained from vocational training.

Baseline Survey on SMEs Development in Jordan – JICA

Under the direction of the Ministry of Labor, the Vocational Training Corporation (VTC) built new facilities to provide vocational training in the fields of metal works and machinery in the capital, Amman. Furthermore, the government of Jordan requested the government of Japan for technical cooperation on vocational training. As part of "expanding employment opportunities" project supported by JICA, this survey on SMEs in Jordan was requested to guide the assistance programs. In this regard , Dajani Consulting was contacted to conduct a survey to collect information and data relevant to the industrial sector in general and selected SMEs in economic sectors in Amman, Aqaba and Jerash /Irbid/ Remtha to be a useful tool in implementing the project and to contribute to the cooperation efforts between JICA, VTC and Mechanical Careers Syndicate to upgrade the status of these SMEs, and link them to the outputs of the vocational training centers.

Measuring the Satisfaction Level of Users of the Public Transport in Jordan - Public Transport Regularity Commission (PTRC)

The public transport sector is a major enable sector for other sectors within Jordan economy. The fact that the great majority of Jordanian use this means of transportation on a daily basis affects to great extent their daily activities. The Public Transport Regulatory Commission (PTRC) wanted to measure out the level of satisfaction for the users of the public transportation and to suggest means to improve public transport services throughout the nation. The type of services provided by Dajani is Development of the questionnaire tool, and Analysis of the results to prepare and submit a final report.

Market study for WSI Internet Consulting and Education - Lana for Creative Solutions (WSI) / NAFES

Lana for Creative Solutions (WSI) is a major websites designer in Jordan that intends to expand in Jordan and the Middle East. The study aimed to develop a business plan focused on expansion strategy and ways to deal with current and future competition.

Research Study to Assess the Gap between the Academic Output and the Labor Market Needs - UNDP

Many employers do not favor to hire fresh graduate from local Jordanian Universities due to the fact that Universities teaches more of theory rather than practice. In order to find the gap between the theoretical teaching at local Universities and labor market, Ministry of Higher Education decided to commission a third party to conduct a study. The study aimed at improving the output of universities, to address the needs of labor market. The study included carrying out research (focus groups, surveys) to assess both the supply side through assessing the qualifications attained through universities, and the demand side through assessing the needs of the labor market particularly SMEs in terms of skills, knowledge, academic qualifications, etc. in two specializations; Computer Science /Information Technology (IT), Business Administration (BA). Three target groups were subject to research; Jordanian public and private universities (12 universities), fresh graduates employed by the private sector (more than 400 graduates), and SMEs/employers (50 enterprises).

Research Study on Commercialization of Academia of R&D with a Special emphasis on the ICT Sector

Major part of the establishment of the Royal Scientific Society in Jordan is increase and leads the efforts of R&D in Jordan. Many of the well defined R&D projects are not meant to be commercialized. Dajani consulting was contracted to conduct a survey on the current situation of R&D in Jordan, its potential, as well as obstacles to its commercialization with Special focus of the study will be in the field of ICT in order to correspond with Jordan's drive to support the ICT industry.

Basic Survey for Technical and Vocational- JBIC

As a part of the Human resource development Plan for Jordan, The Government of Jordan decided to build more vocational education schools, vocational training centers and furnish those centers with state of the art equipments. Japan Bank For International Cooperation has given the government of Jordan 60 Million USD loan be used toward the building and furnishing of more center .The project management unit of the was incubated at National Center For Human Resource Center. Dajani Consulting was contracting for reviewing the current TVET sector to identify improvement to the sector and do suggestion for future interventions for JBIC within the TVET sector.

Concrete Sector market research – RMC UK

The growing construction sector in Jordan is one of the highest growing sectors and number one in employment generation in Jordan. Ready Mix Concert Company wanted to assess the potential of opening up a manufacturing process in Jordan. The objective of this study was to provide a full analysis of market demands for ready-mix concrete. Also, to present a full feasibility study to identify potential creation of a business in Jordan.

Computer Market Study in Jordan – Intel / England

Dajani Consulting was contracted by Intel to conduct a computer Market study in Jordan due to the increase in future demand for Semi-conductors and increased competition for Semi conductors in Jordan and the region, Intel wanted to project future demand for its activities in Jordan by conducting a market research. The main tasks were analysis of current hardware market demands, market size, customs regulations ...etc , Market projections for the next five years and full analysis of expected future demands on hardware for the next five years.

Enterprise Sub-Sector Survey in Jordan

Chemonics International Inc. is a US-based consulting company which carries out contracts financed by USAID in Jordan. Chemonics subcontracted Dajani Consulting to carry out the enterprise sub-sector survey. Subsectors that were targeted for the survey due to their potential for growth and job creation are: ICT (gaming, mobile applications, call centers), BioTech (CROs), CleanTech (green building, renewable energy) and medical tourism.

The scope of work included identifying demographic and mapping information of as many firms as information is readily available working in specific locations and industries, and interviewing a sample of these firms to better understand specific constraints of targeted firms selected from the outcomes of the previous step. One of the aspects covered under this survey was the sub-sector need for financial resources, and availability of financing resources. More than 60 firms were identified and interviewed in these sub-sectors. The interviews focused on the obstacles and potentials facing these sub-sectors.

Private Sector Enterprises and Business Environment Survey

Dajani Consulting completed Jordan Private Sector Survey, which included interviews with management and workers of more than 250 private enterprises in Amman and Zarqa governorates, representing industrial and service sectors, to collect information about the economic situation and business environment. Topics addressed in the survey include access to finance; facilities and loans, financial management, governmental procedures; corruption; R&D; market; export and labor. The survey was requested by World Bank, as a follow up to the 2006 Investment Climate Survey.

Tracer Survey of Investment Enterprises

The Government of Jordan represented by the Jordan Investment Board (JIB) wanted to know the actual investment that was utilized on the ground by the private sector investors benefiting from the investment law. The survey covered about 2000 investors registered with Jordan Investment board eligible for exemptions. Dajani Consulting was contracted to update the enterprises database of the Jordan Investment Board (JIB) which received incentives and exemptions during 2004-2007 and to identify the effect of their investments either the domestic or the foreign investment on Jordan's economy in terms of employment and utilization of actual investments.  The main objective of this survey is to analyze Jordan's investments and economic production indicators.

Survey of Investors Motivation in Jordan

Dajani Consulting conducted a field survey of the foreign investors in Jordan, with the purpose of assessing their satisfaction and perception of the motives which drove their decision to invest in Jordan. The selected investors represent the industrial and services sectors. The resulting conclusions of this survey were submitted to Investment Climate Advisory Services (FIAS) of the World Bank.

Most of the investors were attracted to Jordan by the economic and political stability, in addition to their own relations with existing investors or friends living in Jordan.  Preparation of enterprises sampling frame, selection of stratified sample of 60 enterprises, preparation of survey tools, training of surveyors, contact and arrange appointments with enterprises, visit and collect information, monitor survey progress and quality, enter data and reporting.

Quick Reaction Survey in Jordan

The Global Financial Crisis has negatively impacted the economies around the world. The World Bank contracted Dajani Consulting to carry out a survey of Jordanian private sector firms representing different economic sectors including industry and service. The aim of the survey is to collect data that would help in measuring the extent of effect of the Global Financial Crises on the Jordanian economy. The survey measured the level of the effect on labor demand, sales, exports, productivity and financial status. The survey is planned to be conducted on regular basis, to monitor the changes over time. Dajani Consulting was selected to conduct the survey due to the remarkable history of previous experience in carrying out enterprise surveys in Jordan and the region. The high integrity and professionalism of the surveys implemented by Dajani Consulting enabled the company to address all types of economic researches. Preparation of enterprises sampling frame, selection of stratified sample of 60 enterprises including different sectors (such as banks, commercial companies, industrial companies, service companies and others), preparation of survey tools, training of surveyors, contact and arrange appointments with enterprises, visit and collect information, monitor survey progress and quality, enter data and reporting.

Jordan Investment Climate Survey (2006 & 2013)

One of the support activities of the World Bank is the improvement of private business climate in different nations. Within this context, World Bank have contracted Dajani Consulting to survey Jordan business climate by including over 500 Jordanian establishments in the survey and 5000 full time Jordanian employees of those companies. The survey focused on infrastructure, sales and suppliers, degree of competition and innovation, applicable laws and regulation for investments, business-government relationship, availability of financing, financial limitations, taxes, labor, export support services, investments constrains, productivity and operational expenses. The results of the survey were used by the World Bank to prepare an investment climate assessment report and present it to the Jordanian government. Three main areas of improvement were identified; labor, tax system and entry of new companies. The results of the ICS were presented to the Ministry of Industry and Trade and JIB in a closed sessions held by the World Bank consultants in Amman.

Evaluation and Impact Assessment of the Direct Support to SMEs component of EJADA (2005)

 This was a short-term technical assistance consultancy assignment to the Euro-Jordanian Action for the Development of Enterprise (EJADA).  The assignment was executed by a two member consultant’s team consisting international expert and local expert. The assignment included two missions of the international expert to Jordan. The survey population consisted of the 54 SMEs having benefited from EJADA business upgrading direct support and which have completed this BU support (one or more projects). From this survey population a representative sample of 25 SMEs was derived through application of a set of selection criteria. Interviews with SME management based on a highly structured and comprehensive questionnaire took place on-the-spot in the companies. Questionnaires were filled-out by the survey team based on the interviews. All filled-up questionnaires were sent back to the SMEs concerned for quality control and for further completion in case of still missing information. In general, the interviewed managers of the selected sample SMEs were most cooperative, if not enthusiastic about the survey.

 The survey resulted in understanding of the clear instant impact of the support on SMEs, but it was too early to detect the expected long-term impact and its sustainability, since the support was recently utilized by SMEs.  The survey activities concentrated basically on the determination of the survey population and sample, on secondary base information collection and study of the EJADA files, on the development and finalisation of the survey tools including the questionnaire, and on the organisation of the survey. Most of the interviews were conducted on-the-spot in the survey sample SMEs. A special database was designed and statistical tables, listings and graphical presentations were prepared as basis for the survey report. The assignment delivered a final report including analysis, conclusions and recommendations.

Assessment of Access to Finance by Private schools Survey in Jordan

 Access to finance is a problem for many privately-owned schools in Jordan. To better understand more about this problem and to be able to design the right interventions to help Jordanian private schools approach Microfinance Institutions, Dajani Consulting was contracted by CONSULTUS company which manages the Private Schools Support - USAID funded program, to conduct a survey of more than 300 private schools in Amman to assess their financial and administrative status and needs, and to understand more about schools constraints with access to finance through local commercial banks or microfinance companies available in Jordan. The private schools expressed their previous experience with bank financing (loans) as well as the desirable conditions for increasing their acquired facilities and overdrafts accounts with affordable collaterals.   

Annual Economic Surveys in Jordan

 Each year the World Economic Forum (WEF) and the International Institute for Management Development (IMD), located in Geneva, Switzerland publishes a Global Competitiveness Report on 139 world economies. Through its reports and activities the World Economic Forum identifies impediment to growth and thereby helps stimulate the development of relevant strategies to achieve sustained economic progress. The reports rank countries according to its economic competitiveness and growth.

In March 2012, Dajani Consulting was contracted by the Ministry of Planning and International Cooperation- the Competitiveness Directorate to conduct the Executives Opinion Survey for 2012. The comprehensive survey took place during the period of March to April. It constituted of two main questionnaires one prepared by WEF, and the other by IMD. The two questionnaires feed the report with key economic and social measures including Travel & Tourism, Corruption, International Trade, Environment as well as others. Dajani researchers have interviewed 200 Top Jordanian Business Executives from different economic sectors in Services and Industry such as banks, insurance companies, IT companies, telecommunications companies, health care institutions, educational institutions, hospitality and tourism companies, construction industries, chemicals industries, textile industry, agricultural industries and others.

The Global Competitiveness data and measures are being analyzed at the World Economic Forum, and the report is expected to be published early in 2013. The Minister of Planning and International Cooperation has recognized the high quality work of Dajani Consulting through issuance of recognition letter.

Jordan Now: Job opportunities for female community colleges graduates (Gender Employment)

 The government of Jordan, supported by World Bank Group has launched an initiative with the aim to increase the employment of public community colleges female graduates, through special training and employment programs dedicated for females. This pilot initiative titled "Jordan Now" is supposed to provide new opportunities for women fresh graduates from eight public community colleges in several governorates of Jordan, by involving them in subsidized job salary process and free business skills training.

Lists of selected female graduates were generated using a lottery approach performed on a database of graduates which was built on the basis of a survey that covered eight community colleges in Amman, Zarqa, Salt, Karak, Irbid and Ajloun. The survey was conducted during the comprehensive examination held during July 2010.

During the inception phase, these graduates shall be informed of the selection through their colleges' administrations, and shall be provided with awareness sessions and documentation package about the pilot program including application for participation. The implementation phase shall be managed by Dajani Consulting.

The objective of the fund management services was to set up a monitoring mechanism in order to follow up and report on the results of the program in terms of employment of selected female graduates and progress of voucher payments reimbursement according to standard procedures. Another objective of this assignment was providing support to the "Jordan Now" program during the inception phase and the implementation phase. Dajani Consulting developed special MIS to monitor the changes, placement and salary compensations of participating female graduates, and performed field inspection visits to graduates and employers at workplaces.

As part of the World Bank intervention to enhance the employment of Jordanians, the World Bank has commissioned Dajani Consulting to conduct a field survey of more than 2400 Jordanian enterprises. The purpose of the survey is to understand obstacles for employment in Jordan from the enterprise point of view, analyze the employer side prospective for employment to complement World Bank interventions in Jordan. In addition to the above, the World Bank wanted to analyze the effect and impact of previous intervention by World Bank in Jordan to improve undergoing initiative.

At the end of the project, an end line survey was carried out to follow up on the status of the graduates after the conclusion of the salary subsidy process back in August 2011, which measured the sustainability of employment and the impact of the program in total.

Private Sector Survey for Labor Inspection reform Program

 Dajani Consulting was contracted by the DFC Spain to conduct the private enterprises survey in Jordan in order to evaluate 3 years intervention by International Finance Corporation (IFC) to improve the labor market inspection system of the Ministry of Labor . The Project entailed surveying more than 700 enterprises representing all industrial sectors and categories in Amman and Zarqa. At the end of the field survey, the data was analyzed to produce a final report containing the main indicators of the satisfaction with the labor inspection process, attitude of the inspector and the cost of inspection on industrial firms.

Baseline Survey on Expanding Employment Opportunities through Development of SMEs

 Under the direction of the Ministry of Labor, the Vocational Training Corporation (VTC) built new facilities to provide vocational training in the fields of metal works and machinery in the capital, Amman. Furthermore, the government of Jordan requested the government of Japan for technical cooperation on vocational training. As part of "expanding employment opportunities" project supported by JICA, this survey on SMEs in Jordan was requested to guide the assistance programs. The survey purpose was to collect information and data relevant to the industrial sector in general and selected SMEs in economic sectors in Amman, Aqaba and Jerash /Irbid/ Remtha to be a useful tool in implementing the project. The ultimate goal of the project is to contribute to the cooperation efforts between JICA, VTC and Mechanical Careers Syndicate to upgrade the status of these SMEs, and link them to the outputs of the vocational training centers.

Market Survey on the technical and employment needs from private companies in Jordan

 Dajani Consulting surveyed a sample of industrial workshops (metal forming, mechanics, machinery) in Amman and Aqaba to identify their needs for skilled labor and types of vocational training curricula needed as part of the managerial capacity building project for Vocational Training Corporation and its centers.



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