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Electronic Health Users and Patients Satisfaction Survey in Jordan

Hakeem as a prime operator for the  automation of the of the public sector hospitals and health care centers in Jordan, hired Dajani Consulting to assess the users and patients satisfaction with the current management information system “Hakeem” applied in more than 100 sites. The research team of Dajani Consulting was able to collect data from 5000 users and patients at 18 sites to measure the overall satisfaction level of end users and patients with the automated system. The study aims at informing “Hakeem” decision makers on the challenges and impediments of using such program, and the expectations of the end users and patients.

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